Shipping & Returns Policy

At Facets by Susong, we make creating your own jewelry as risk-free as possible and here is how we do it. 


Free Shipping & 30 Day Returns

  • Standard shipping is free to the United States.
  • 30-day money-back returns. Customer pays return shipping. Piece must be in original condition with the jewelry tag attached. Contact Facets by Susong at 1-319-233-5357 or for arrangements.

Exquisite Quality & Perfect Fit

  • One free ring resizing in the first 30 days. 
  • One-year warranty on jewelry workmanship.
  • Fine quality hand-selected natural gems, guaranteed.

Transparent Pricing

  • Prices change with metal and gem price fluctuations.
  • All sales prices are final.