Warranty Policy
At Facets we are proud of every one of our products. Each piece is designed and crafted to the highest standard of quality in material and craftsmanship. Our warranty covers for the life (original owner) of the piece sold against loss or breakage of any side stone, 1/5 carat or smaller, due to normal wear and tear. Any loss due to damage or unusual wear to the piece is not covered. We suggest you have all of your jewelry checked and cleaned on a quarterly basis as it is important to the life of your jewelry and is always complimentary.
This warranty does not cover chains, chain clasps or jump rings.
Please note:
Warranties are not a substitution for insurance. All items from Facets are eligible for a complimentary insurance appraisal at time of purchase. Insurance is necessary to cover items from loss, theft, mysterious disappearance and negligence. Updated appraisals at a later time are subject to an additional fee. Facets will happily appraise any of your jewelry. Please contact us for additional information and pricing.
Return Policy
We offer an exceptional 30-day money-back return policy on your custom-made Facets by Susong piece. Just send your jewelry back in its original unworn condition, including the origianl tag, for a full refund - it's that simple. All you pay is the return shipping. See our Return Page or give Facets by Susong a call at 319-233-5357 and we'll walk you through exactly what to do. Any return on a credit card is subject to a 3% restocking fee.
Diamond Qualities Policy
All side stones shown on the website in our non-custom products are priced with our diamonds “Facets Select” quality (G color/SI1 clarity) unless otherwise indicated and are computerized ideal cut diamonds so that they match for quality and make. Since all items can be customized to your specifications, they are also available with our “Facets Premier” quality (G color/VS2 clarity) or “Facets Value” quality (I color/I1 clarity). Total weights are estimated for each piece but will not vary by more or less than 5%. For additional information on larger diamonds please contact us directly.
Payment Options Policy
We accept all traditional forms of payment; Local personal check, cash and credit cards (Visa, Mastercard, American Express, Discover).
In addition to traditional forms of payments we do offer a low interest credit card that requires a credit application and identity verification.
• Simple application process
• Fast Credit Decisions
• Low minimum monthly payments
• $0 down payment
• Low, flat rate interest rates*
*Minimum monthly payments required. Total balance must be paid within promotional term offer. Significant additional interest charges may accrue if not paid as per agreement.